Frequently Asked Questions
Everything you need to know about transforming your living space with RWHOME.
What are your standard shipping times and costs?
We offer free standard shipping on all orders over $75. Most orders are processed within 1-2 business days and typically arrive within 5-7 business days depending on your location.
What is your return policy for home decor items?
We want you to love your home. If you are not completely satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund or exchange.
Do you offer international shipping?
Currently, RWHOME ships to the contiguous United States, Canada, and the UK. Shipping rates and delivery times for international orders are calculated at checkout.
How can I track the status of my furniture delivery?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. For large furniture items, our white-glove delivery partner will call you to schedule a specific time slot.
Are your textile products sustainably sourced?
Yes, we prioritize quality and ethics. Our linens and cotton collections are OEKO-TEX certified, ensuring they are free from harmful chemicals and produced under fair working conditions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger purchases.